Legal & Policies
Everything, in writing.
Our terms, our policies, and the summary for every plan we sell. All of it here, in one place, free to read before you decide anything.
Terms and policies
How we do business
The documents that set out what we owe you, what you owe us, and what happens when something goes wrong.
Plan documents
Critical Information Summaries
A plain summary of what each service includes, what it costs and what you are committing to. One per plan family.
Plan documents
Key Facts Sheets
The speed you can expect on each internet plan, including in the busy evening hours, and what that speed is good for.
Mobile guides
Calling and roaming
What it costs to call overseas, and what happens to your mobile service when you take it out of Australia.
These apply to mobile plans with voice. Data-only SIM plans carry no calling or roaming.
Something not clear?
Ask us before you commit.
If anything in these documents does not make sense, ask. It is a fair question and you should have the answer before you sign up, not after.