By phone or post
Talk to us directly
Call us Monday to Friday, 9am to 5pm AEST, excluding Queensland public holidays. You can also write to us.
- Phone: 07 3881 9606
- Post: Level 1, 377 Montague Road, West End QLD 4101
Complaints
Making a complaint is free.
If something has gone wrong, we want to hear about it. Tell us what happened and what you would like done about it, and we will work through it with you. It costs nothing to make a complaint and it will not affect your service.
Before you start
How we handle complaints
Our Complaints Handling Policy sets out what we do with a complaint, who looks at it and how long it should take. If your complaint is about a network outage, the second document covers what we do and how we keep you informed.
Tell us what happened
Make a complaint
The more you can tell us, the faster we can sort it out. Nothing here is compulsory except a way to reach you.
We will acknowledge your complaint and keep you updated as we work through it.
Other ways to reach us
Prefer to call or write? Or take it further?
You do not have to use the form — a complaint made by phone or post carries exactly the same weight. And you can take a complaint elsewhere at any time.
Telecommunications Industry Ombudsman
The TIO
The Telecommunications Industry Ombudsman is a free and independent service for complaints about phone and internet services. You can contact them at any time, though they will usually ask you to raise it with us first.
- Phone: 1800 062 058
- Online: tio.com.au
We would rather know
Tell us what went wrong.
Every complaint is acknowledged and worked through. It costs nothing and it will not affect your service.